Due to many inquires our handling times are longer than normal. We are sorry for any inconvenience this may cause you.
Make a Claim
Submit your claim here and find guidance on how to complete the form and what to expect.
Before you complete the claim form:
- Have you scanned your supporting documentation (receipts, itinerary, boading pass, Property Irregularity Report, police report etc.)?
When can I submit a claim?
You can submit your claim immediately after the incident. In other words, you don't need to wait until you return from your trip. The easiest way to submit a claim is by completing the form on our website. You can complete the claim form any time from any where in the world.
What happens after I have completed the claim form?
You will receive an email confirming that we have received your claim. You will usually hear from us within two weeks although it may take longer during peak seasons.
Can I complete the claim form if I don't have access to the supporting documentation?
If you are unable to attach the documentation to your claim at the time of completing the form, you can send them to us later.
I am not sure what to reply to the questions?
Reply to the best of your ability. If we need further documentation or a more detailed description of the incident you will be contacted by a claims handler.
Which file formats can I submit?
You can attach files in the following formats: .pdf .png .jpg .jpeg .xps .xlsx eller .docx and up to 10MB per file.